1. Commitment to Privacy

At M-ITA, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in compliance with the Data Protection Act, 2012 (Act 843) of Ghana and UK GDPR.

2. Information We Collect

We collect information necessary to process your travel arrangements, including:

• Name, contact details, and passport information.
• Payment information (processed securely via PCI-DSS compliant providers).
• Travel preferences and special assistance requirements.

3. How We Use Your Data

Your data is used strictly for:

• Processing bookings and issuing tickets.
• Communicating flight updates and operational changes.
• Complying with legal obligations, including immigration and security requirements.

4. Data Sharing

We do not sell your personal data. We may share information with:

• Government authorities (e.g., GCAA, Immigration Service) as required by law.
• Trusted service providers (e.g., ground handling, payment processors) under strict confidentiality agreements.

5. Security

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact our Data Protection Officer.